Terms of Service

Effective Date: 5/14/25

Last Updated: 5/14/25

Welcome to Yori Walks & Care! By booking our services, you agree to the terms and conditions outlined below. These terms exist to ensure the safety, clarity, and quality of care for both your pets and our team.

1. Services Offered

We provide the following pet care services:

• 30-minute dog walks or drop-in visits (for cats and other animals)
• 60-minute walks or drop-in visits
• Overnight stays (12 hours, typically 7:00 PM – 7:00 AM, in the client's home)
• Monthly Bundle: 20 weekday visits (Monday–Friday) for $399, prepaid at the start of the month

2. Pet Eligibility

We gladly care for all pets that are manageable and non-aggressive. We reserve the right to decline services if a pet is unsafe to handle (e.g., aggressive behavior or inability to be safely walked by our staff).

3. Booking & Scheduling

Bookings can be made via:

• Our website
• Text message (preferred for quick coordination)
• Phone calls (though not guaranteed to be answered immediately)

We recommend booking by the evening prior. Same-day requests are accepted if availability allows, but we cannot guarantee openings once our day has been scheduled.

For new clients, we require a meet-and-greet prior to starting services unless it's an emergency or exceptional situation.

4. Payment Terms

We accept multiple forms of payment across various platforms. Payment is required before services begin, except in the case of bundles, which must be prepaid at the start of the month.

5. Cancellations & Refunds

• There is no cancellation fee.
• If you cancel a service that hasn't yet been performed, a full refund will be issued.

6. Pet Handling & Safety

We walk pets solo or in small groups (max 3) only if they are from the same household.

Separate walks for pets in the same household may incur additional charges due to added time.

In case of emergencies, we will transport your pet to your preferred vet or the nearest available clinic. A travel fee will apply based on California's per-mile reimbursement rate.

Yori Walks & Care is fully insured and bonded. We take every reasonable precaution to ensure your pet's safety. However, clients acknowledge that pets are living beings and that injuries, illnesses, or accidents, though rare, may occur. In such cases:

• We will notify you immediately.
• We will act in the pet's best interest with the information and consent available at the time.
• We are not liable for pre-existing medical conditions, unforeseeable incidents, or outcomes beyond our control.

7. Access & Client Responsibilities

To ensure smooth and safe visits, clients must provide:

• Working keys, codes, or other access instructions
• Leashes, harnesses, and collars
• Clear location of food, water, and treats (if feeding is part of the visit)
• Any special instructions (e.g., hiding spots, escape tendencies, medications)

Failure to provide this information may result in a missed visit or inconsistencies during visits.

8. Communication

Currently, we provide pet updates via text message. In the future, we may transition to an app for streamlined communication and scheduling.

9. Right to Refuse or Cancel Service

We reserve the right to refuse or discontinue services at any time for reasons including, but not limited to:

• Unsafe pet behavior
• Repeated last-minute cancellations
• Inaccessible home
• Failure to pay or provide access
• Disrespectful behavior toward our team

10. Changes to These Terms

We may update these Terms of Service as needed. The most current version will always be available on our website.

11. Contact

If you have questions about these terms, you can reach us at:

Yori Walks & Care

Email: hello@yoridogwalking.com

Phone: (562) 328-6005

Location: Brea, CA